Submit a Support Ticket
Lexbe’s technical support ticketing system operates 24/7. Tickets are triaged based on the urgency of the issue, and date and time of receipt. All tickets are guaranteed a response within 24 hours of submission.
If you require immediate assistance, please contact our Technical Services Team directly at +1 (800) 401-4710.
Tips for Speedy Issue Resolution
Provide as much information as possible to speed issue resolution
Reference specific documents by copying and pasting the URL from the document viewer
Include Bates number if applicable, as well as OS and web browser used
Complete the form below to initiate a technical support ticket with Lexbe.
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Contact Technical Support
Lexbe Help Site
The Lexbe eDiscovery Platform (LEP)
Help Site includes load file
specifications, supported file types and
other technical notes, as well as
step-by-step instructions for
completing various tasks in the platform.
Data exceptions, data handling issues,
and matters involving services offered
through Lexbe Managed Services should be
directed to our Professional Services Team.
Professional Services are available
on-demand and performed by Lexbe’s
CEDS-certified eDiscovery Experts.
Hourly rates apply.