Privacy Policy

Last Uploaded Date: September 10, 2021

When you use or access the Lexbe website or services, or otherwise communicate with us, we collect, use, share and process information relating to you. Our privacy policies explain how we will collect, use, and maintain your personal information. They also describe your choices as well as your rights regarding the correction and removal of your personal information.


Lexbe, Inc. (“Lexbe”, “we“, “us” or “our“) is committed to protecting the privacy and security of the personal information we process about you. This privacy policy (the “Privacy Policy“) explains who we are, how we collect, use, store, and share personal information about you and how you can exercise your privacy rights. This Privacy Policy applies to the processing of personal information by us in the usual course of business, including when you:

  • Access or use the Lexbe eDiscovery Platform (available at, and/or other services and related applications offered by Lexbe (collectively the “Lexbe Services“), including as an authorized user under our customer’s Lexbe account (each a “Service User“); or
  • Visit our websites (including or that display a link to this Privacy Policy (our “Sites“); visit our social media pages; visit our offices; receive communications from us, including emails, texts, chats, and phone calls; subscribe or contribute to our blog posts, or interact with, register for, attend and/or otherwise take part in our events, tutorials or webinars (including demonstrations of the Lexbe Services) (we collectively refer to all of these activities as our “Marketing Activities” and each person as a “Visitor“).

Changing Our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to the Lexbe Services or sending you an email notification). We encourage you to review our Privacy Policy whenever you access Lexbe Services to stay informed about our information practices and the ways that you can help protect your privacy.

Lexbe Service Users

If you are a customer or User of Lexbe Services, the account and services agreements of applicable Lexbe Services will supersede any inconsistencies in this Privacy Policy.  If you are a Lexbe Services User, and do not wish your information to be subject to a revised Privacy Policy (above), you may deactivate your account with us by contacting [email protected] and stop using the Lexbe Services. For further information about the privacy rights available to you, review the section titled “Your Privacy Rights”, below.

Who We Are

Lexbe is headquartered in Austin, TX, United States. We provide cloud-based eDiscovery software and related eDiscovery, document management, and related litigation support services.

What Information We Collect

The information we collect depends on the context of your interactions with Lexbe and the choices you make (including your privacy settings), the services and features you use, your location, and applicable law.

Information We Collect Via Lexbe Services– In general, we provide Lexbe Services to our customers and Users and collect personal information on their behalf. As a result, for much of the personal information we collect and process through the Lexbe Services – such as the electronically stored information our customers upload to the Lexbe Services – we act as a processor or service provider. This means it is primarily our customers and users who control what personal information we collect and process through the Lexbe Services and how we use it. If you have any privacy-related questions about the practices or choices that the relevant Lexbe customer has made to share your information with us or any other third-party, you should contact the relevant customer or review their privacy policy.

Information You Provide To Us- If you are a Service User you (or your organization’s administrator) may provide certain personal information to us through the Lexbe Services – for example, when you sign up for a Lexbe account to access and use the Lexbe Services, create or modify your profile and account, participate in any interactive features of the Lexbe Services or Sites, consult with customer support or send us an email or communicate with us in any way.

The personal information we collect may include:

  • Business contact information (such as your name, job title, email address, mailing address, and phone number).
  • Professional information (such as your employer’s name, company address, and phone number).
  • Marketing information (such as your contact preferences).
  • Account credentials (such as your email or username and password when you sign-up for an account with us).
  • Transactional information (including Lexbe Services purchased or subscribed to and billing address).
  • Troubleshooting and support data (such as information about your account preferences or data you provide when you contact Lexbe for help, such as the service you use, and other details that help us provide support. For example, contact or authentication data, the content of chats and other communications with Lexbe, and the service you use related to your help inquiry).

Information We Collect Automatically When you use or interact with the Lexbe Services or Sites, we automatically collect or receive certain information through the Lexbe Services (e.g., log files) and other technologies (such as cookies) about your device and usage of the Lexbe Services and Sites (“Platform Data“). In the European Economic Area (“EEA“) and some other countries, this information is considered “personal data” under data protection laws. For further information please review the section “Cookies and Similar Technologies” below.

Platform Data may include:

  • Log data, which is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use the Lexbe Services and which we record in log files. This log data may include Internet Protocol (IP) address, device information, browser type and settings, and information about your activity in the Lexbe Services and Sites (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take for example, which features you use, information about the content you upload, download, share, or access while using the Lexbe Services or Sites, and any actions taken in connection with the access and use of your content in the Lexbe Services), device event information such as system activity and hardware settings.
  • Device data, such as information about your computer, phone, tablet, or other devices you use to access the Lexbe Services or Sites. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Some of the data automatically collected within the Lexbe Services or Sites, whether alone or in conjunction with other data, could be used to personally identify you. Please note that this data is primarily used for the purposes of identifying the uniqueness of a Service User logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the Lexbe Services to our customers (where we act as a data processor).

Marketing Activities-Information You Provide To Us– Our Sites offers various ways to contact us, such as through form submissions, email, chat, or phone, to inquire about our company and Lexbe Services. For example, when expressing an interest in obtaining information about Lexbe or the Lexbe Services, subscribing to receive marketing communications, or otherwise contacting us, we will collect personal information from you (such as business contact information you provide to us). We may also collect information from you when you participate in a survey, or interact with us in person at a tradeshow or event, or via a phone call, chat, text, email, or other communications with one of our sales representatives or other Lexbe staff, or if you visit our offices (where you may be required to register as a Visitor and provide us with certain information).

The personal information we collect may include:

  • Business contact information (such as your name, phone number, email address, and country).
  • Professional information (such as your job title, institution, or company).
  • Nature of your communication.
  • Marketing information (such as your contact preferences).
  • Any information you choose to provide to us when completing any “free text” boxes in our forms.

Personal information may also be provided to us on your behalf by another Service User (such as the ultimate customer). If you ever communicate directly with us, we may maintain a record of those communications and responses.

Marketing Activities-Information We Collect Automatically When you visit our Sites or interact with our emails, like most websites, we use cookies and similar technologies such as web beacons, tags, and JavaScript, and similar technology, alone or in conjunction with cookies, to automatically collect certain technical information from your browser or device. In some countries, including countries in the EEA, this information is considered “personal data” under data protection laws.

The information we collect may include:

  • Device data, such as your IP address, operating system, browser, device information, unique device identifiers, mobile network information, request information (speed, frequency, the site from which you linked to us (aka referring page), the name of the website you choose to visit immediately after ours (aka exit page), information about other websites you have recently visited and the web browser used (software used to browse the internet) including its type and language).
  • Usage data, such as information about how you interact with our emails, the Sites, and other websites (such as the pages and files viewed, searches, operating system, and system configuration information, and date/time stamps associated with your usage).

This information is used to analyze overall trends, to help us provide and improve our Marketing Activities, and to support their security and continued proper functioning. For further information about our use of cookies and similar tracking technologies in connection with our Marketing Activities please see the section “Cookies and Similar Technologies” below.

Marketing Activities-Information We Collect From Other Sources– In order to enhance our ability to provide relevant marketing communications, offers, and the Lexbe Services to you and update our records, we may obtain information about you from other sources, such as publicly available databases, services, joint marketing partners, social media platforms, as well as from other third parties. This information may include names, mailing addresses, job titles, email addresses, phone numbers, user behavior data, IP addresses, social media profiles, social media URLs, custom profiles, and similar data, for purposes of targeted advertising, event promotion, and optimizing our Sites, the Lexbe Services and the Marketing Activities.

Social Media Features

Our Sites may use social media features, such as the LinkedIn or Facebook “Like” buttons, the “Tweet” button, and other sharing agents, widgets, or similar web interactions (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media plug-in in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our website, the latter may receive information showing that you have visited our website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.

Cookies and Similar Technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

In connection with the Lexbe Services and Websites, we may make use of first or third-party cookies (whether session or persistent cookies) and similar technologies, for such things as session management, account access/authentication, to recognize returning Service Users, for storing and honoring Service User’s preferences and settings, combating fraud, maintaining and monitoring the infrastructure of the Lexbe Services, ensuring security protections, analyzing how our Websites and the Lexbe Services perform and other analytic purposes, and fulfilling other legitimate purposes as further described in this Privacy Policy (such as fixing issues with and improving the Lexbe Services and related Service User experience).

We also use analytic cookies to better understand how our Websites and the Lexbe Services are being used by tracking how you interact with our Websites and the Lexbe Services and where you click.

We also use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Websites and other websites. To do so, these companies may place or recognize a unique cookie or something similar on your browser. They may also employ technology that is used to measure and track the effectiveness of advertisements. This can be accomplished by the use of cookies or web beacons to collect information about your visits to our Websites and other sites in order to provide relevant advertisements about goods and the Lexbe Services that could potentially interest you.

You can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen.  Please be aware that if cookies are disabled, not all features of the Lexbe Services and Websites may operate as intended.

We use cookies provided by analytic service providers (e.g. Google Analytics) to collect limited data directly from Service User browsers to enable us to better understand your use of the Lexbe Services, including making use of demographics and interest report services of such service providers.

Some browsers offer a “do not track” option. As no common industry or legal standard for this has been adopted by industry groups, technology companies, or regulators, we do not respond to do not track signals.

How We Use Information Collected

We use and process personal information we collect or receive, alone or in combination, for the following purposes and if you are resident in the EEA or Switzerland, on the legal bases identified below:

  • Providing our Sites and the Lexbe Services– In seeking support for our legitimate interests, we process your personal information to operate and administer our Websites, and to provide, operate, monitor, and maintain the Lexbe Services.
  • Communicating with you about the Lexbe Services– We process your personal information to enable you to access and use the Lexbe Services that you request, including sending you technical notices, updates, security alerts, and support along with administrative messages, in seeking support for our legitimate interests in administering the Lexbe Services and providing certain features.
  • Providing necessary functionality– We process your personal information in seeking support for our legitimate interest to provide you with the necessary functionality required during your use of our Websites and the Lexbe Services. To provide and deliver the Lexbe Services and features you request and process.
  • Transactional considerations– We process your personal information to complete transactions, and send you related information, including purchase confirmations and invoices, to perform our contract with you and to the extent necessary in seeking support for our legitimate interest.
  • Handling contact and support requests– To perform our contract with you, or to the extent necessary for our legitimate interests in fulfilling your requests and communicating with you, we process your personal information to respond to your comments, questions, and requests, and provide customer service and support.
  • Developing and improving our Marketing Activities and the Lexbe Services– We process your personal information to review and analyze trends, usage, and interactions with the Lexbe Services, Sites and other Marketing Activities so that we can personalize and improve our Marketing Activities and the Lexbe Services, and provide content and/or features that match your interests and preferences or otherwise customize our Marketing Activities and your experience on the Lexbe Services. We do so to the extent it is necessary for our legitimate interest in developing and improving our Marketing Activities and the Lexbe Services and providing our Visitors and Service Users with more relevant content and service offerings, or where we seek your valid consent.
  • Sending marketing communications– We will process your personal information for marketing purposes in accordance with your preferences, such as to communicate with you via email, text, or phone about services, features, surveys, newsletters, promotions, trainings, or events we think may be of interest to you and/or to provide other news or information about Lexbe and/or our select partners. In each case, we are seeking support for our legitimate interest in conducting direct marketing only with your consent. Please see the “Your Privacy Rights” section below, to learn how you can control the processing of your personal information by Lexbe for marketing purposes.
  • Promoting the security of our Sites and the Lexbe Services– To the extent necessary for our legitimate interests in promoting the safety and security of our Marketing Activities and the Lexbe Services, we use your personal information to investigate and prevent fraudulent transactions, unauthorized access to the Lexbe Services, and other illegal activities.
  • Compliance purposes– We will process your personal information for purposes of compliance with laws or regulations and to review compliance with applicable usage terms.
  • Other purposes– We will process your personal information for other purposes about which we notify you in advance, or for which we receive your consent.

What Information We Share or Disclose to Others

We will not share your personal information with any third parties except as described in this Privacy Policy and if you are a Service User, as defined in an agreement with us in connection with the Lexbe Services (including a Data Processing Addendum, as applicable). Parties with whom we may share your personal information, pursuant to any applicable agreements, include:

Third-Party Service Providers– We may share your information with third-party service providers who are working on our behalf and require access to your information to carry out that work. Examples include; billing and payment service providers (to authorize, record, settle, and clear transactions); cloud hosting providers (to provide data storage and processing services); communications providers (to process new queries and to manage our emails); corporate services (to facilitate business operations and communications) and analytics companies to perform analysis on our Marketing Activities and the Lexbe Services. These service providers are authorized to use your personal information only as necessary to provide services to Lexbe.

Compliance with Laws– We may disclose your information to a third-party: (a) if we believe that disclosure is reasonably necessary to comply with any applicable law or regulation; (b) if we are required by law to comply with a legal process, or government request; (c) to enforce our agreements and policies; (d) to protect the security or integrity of our Websites and the Lexbe Services; (e) to protect Lexbe, our customers, or the public from possible harm or illegal activities; (f) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (g) as otherwise directed by you.

Business Transfers– We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Your personal information may be part of the transferred assets. Data processing for this purpose is a legitimate business interest. You may be notified thereafter of any such change in ownership or control. In these instances, we will inform the buyer to use your information only as disclosed in this Privacy Policy.

Advertising Partners– We may partner with third-party advertising networks, exchanges and social media platforms (e.g., LinkedIn) to display advertising on our Websites or to manage and service advertising on other sites and we may share personal information with them for this purpose. Please see the “Cookies and Similar Technologies” section above, including information about how you can turn off tracking technologies.

Anonymized Statistical Data– We may also share aggregated, anonymized statistical information that does not identify you with third parties. For example, in an ongoing effort to better understand and serve the users of the Lexbe Services and Marketing Activities, we may conduct research on customer demographics, interests and behavior based on the personal information, interviews, and other data provided to us. This research may be compiled and analyzed on an aggregated and anonymized basis, and we may share this data with our agents and business partners. This aggregated and anonymized information does not identify you personally. We may also disclose aggregated, anonymized user statistics in order to describe the Lexbe Services to current and prospective business partners, and to other third parties for other lawful purposes.

Consent– We may share your information with any other person or entity with your consent to the disclosure.

Links To Third-Party Websites

We may place links on the Lexbe Services or on our Websites. When you click on a link from our Websites to a third-party website, your activity and use are governed by that website’s policies; not by those of Lexbe. We are not responsible for the information practices of such third parties. We encourage you to review their privacy and user policies.

How We Secure Information

We have adopted reasonable physical, technical and organizational safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of information we collect.

You may access your Lexbe Services account information and our Lexbe Services only through the use of an individual account via either a Lexbe user ID and password or an authorized single sign-on provider (“Account Credentials”). To protect the confidentiality of personal information and information, you must keep your Account Credentials confidential and not disclose it to any other person. Please advise us immediately if you believe your Account Credentials have been compromised in any way. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password to us.

Data Transfers

Lexbe is headquartered in the United States but has clients and users around the world.  Lexbe stores all electronically stored information for customers in secure, encrypted, servers located in the United States. As a global business, Lexbe processes, hosts, and transfers personal information in and between different countries, including in the United States. Any personal data uploaded or downloaded from or to a Lexbe Service from outside the United States will necessarily involve a transfer of information between those countries.  These countries may have data protection laws that are different from the laws of the United States. As many of Lexbe Services are DIY/self-service by Lexbe Service Users, we may not have notice of cross border transfers of personal information from one jurisdiction to another.

Lexbe will assess the circumstances involving cross-border data transfers of which we have advance notice on request and endeavors to ensure that your personal information will remain protected in accordance with this Privacy Policy and applicable laws. For EU and Swiss Account Users, Lexbe uses the European Commission’s Standard Contractual Clauses as the basis for privacy protection. These Standard Contractual Clauses provide appropriate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals and the exercise of the corresponding rights. Our Standard Contractual Clauses can be provided upon request by EU and Swiss residents.  If you are a Lexbe Account User and have questions or concerns about privacy laws in a cross-border transfer, please contact us at [email protected].

Your Privacy Rights

Where we are acting as a data controller under applicable law, and depending on your location and subject to applicable law, you may have the rights below with regard to the personal information we control about you. For all requests surrounding your personal information or questions about your rights per this Privacy Policy, please contact us at [email protected], and we will respond promptly.

You can access, correct, update, and delete your personal information by emailing us at [email protected], If you are a Service User, you can also update, correct, or modify your account information at any time by logging into your Lexbe account or contacting us at [email protected].

If you are a resident or a Visitor from the EEA, or Switzerland, you can object to the processing of your personal information and ask us to restrict the processing of your personal information or request the portability of your personal information. To exercise these rights, please send an email to [email protected].

Receiving Promotional and Other Communications

You may opt-out of receiving marketing communications from us by either checking the relevant box on a communication consent form, by clicking the “unsubscribe” link in an email, or by emailing us with your specific request. If you are a Service User and opt-out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Lexbe Services, or those about your account or our ongoing business relations, or other non-marketing purposes.

Withdrawing Your Consent

If we have collected and processed your personal information with your consent, then you may withdraw your consent at any time. As required by applicable law, we will apply your preferences going forward within a reasonable period of time. Even when you withdraw your consent, we may still process your personal information for limited purposes, for example, to give effect to your request, to safeguard our business, or for other legally permissible purposes. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you potentially cannot use the Lexbe Services. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to our receipt of and implementation of your withdrawal, nor will it affect the processing of your personal information conducted in seeking support for our interests on lawful processing grounds other than consent.

Lodging a Complaint with a Supervisory Authority

If you are a resident of the European Union (“EU”) or Switzerland, you have the right to submit a complaint to an EU supervisory authority if you believe that your personal information has been processed in a manner that is not compliant with the EU General Data Protection Regulation (“GDPR”). You also have the right to submit a complaint to an EU supervisory authority if Lexbe is unable to comply with your right of data portability or does not respond to your request in a timely manner.

How Long Do We Keep Your Personal Information?

We retain your personal information when we have an ongoing legitimate business need to do so and for a period of time consistent with the original purpose as described in this Privacy Policy. We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiration of the applicable retention periods, we will either delete or anonymize your personal information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. We will retain your personal information to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for as long as your Lexbe Services account is active or as needed to provide you with the Lexbe Services, but no longer than the period necessary to fulfill the purposes outlined in this Privacy Policy.

California Residents

Under California law, California residents who have an established business relationship with Lexbe may choose to opt-out of Lexbe’s disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval, email [email protected]. In accordance with California Civil Code Section 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at (916) 445-1254 or (800) 952-5210; or by email to [email protected].

The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Data (as defined in the CCPA). As a business covered by the CCPA, we do not sell Personal Data. We may share Personal Data with third parties or allow them to collect Personal Data from our Websites or Lexbe Services if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data, or if you use the Lexbe Services to interact with third parties or direct us to disclose your Personal Data to third parties.

California law requires that we detail the categories of Personal Data that we share or disclose for certain “business purposes,” such as disclosures to service providers that assist us with securing or supporting the Lexbe Services or marketing our service. We may disclose the following categories of Personal Data for our business purposes:

  • Customer records information
  • Commercial information
  • Email addresses
  • Identifiers
  • Internet activity information
  • Online identifiers
  • Postal addresses
  • Professional and employment-related information
  • Inferences drawn from any of the above information categories.

Our Privacy Policy Toward Children

In compliance with the Children’s Online Privacy Protection Act (COPPA), the Lexbe Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at [email protected]. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. Please note, if you are under the age of 13, you may not use our Websites or the Lexbe Services.

Contact Us

If you have any questions about this Privacy Policy, please contact [email protected] or:

Lexbe, Inc.
Attn: Privacy Officer
8303 N. Mopac Expy, Suite B-225
Austin, TX 78759
[email protected]

Schedule a Personal Demo, Price Quote, or Expert Consultation

To schedule a personal demo, get a price quote, or free consultation, please complete this form below and one of our expert sales professionals will contact you. If you prefer, you can contact us directly at 1-800-401-7809 x22 or at [email protected].

All contact information is kept confidential. View our privacy policy.