Last Uploaded Date: September 10, 2021
When you use or access the Lexbe website or services, or otherwise communicate with us, we collect, use, share and process information relating to you. Our privacy policies explain how we will collect, use, and maintain your personal information. They also describe your choices as well as your rights regarding the correction and removal of your personal information.
- Access or use the Lexbe eDiscovery Platform (available at eDiscoveryPlatform.com), and/or other services and related applications offered by Lexbe (collectively the “Lexbe Services“), including as an authorized user under our customer’s Lexbe account (each a “Service User“); or
Lexbe Service Users
Who We Are
Lexbe is headquartered in Austin, TX, United States. We provide cloud-based eDiscovery software and related eDiscovery, document management, and related litigation support services.
What Information We Collect
The information we collect depends on the context of your interactions with Lexbe and the choices you make (including your privacy settings), the services and features you use, your location, and applicable law.
Information You Provide To Us- If you are a Service User you (or your organization’s administrator) may provide certain personal information to us through the Lexbe Services – for example, when you sign up for a Lexbe account to access and use the Lexbe Services, create or modify your profile and account, participate in any interactive features of the Lexbe Services or Sites, consult with customer support or send us an email or communicate with us in any way.
The personal information we collect may include:
- Business contact information (such as your name, job title, email address, mailing address, and phone number).
- Professional information (such as your employer’s name, company address, and phone number).
- Marketing information (such as your contact preferences).
- Account credentials (such as your email or username and password when you sign-up for an account with us).
- Transactional information (including Lexbe Services purchased or subscribed to and billing address).
- Troubleshooting and support data (such as information about your account preferences or data you provide when you contact Lexbe for help, such as the service you use, and other details that help us provide support. For example, contact or authentication data, the content of chats and other communications with Lexbe, and the service you use related to your help inquiry).
Information We Collect Automatically– When you use or interact with the Lexbe Services or Sites, we automatically collect or receive certain information through the Lexbe Services (e.g., log files) and other technologies (such as cookies) about your device and usage of the Lexbe Services and Sites (“Platform Data“). In the European Economic Area (“EEA“) and some other countries, this information is considered “personal data” under data protection laws. For further information please review the section “Cookies and Similar Technologies” below.
Platform Data may include:
- Log data, which is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use the Lexbe Services and which we record in log files. This log data may include Internet Protocol (IP) address, device information, browser type and settings, and information about your activity in the Lexbe Services and Sites (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take for example, which features you use, information about the content you upload, download, share, or access while using the Lexbe Services or Sites, and any actions taken in connection with the access and use of your content in the Lexbe Services), device event information such as system activity and hardware settings.
- Device data, such as information about your computer, phone, tablet, or other devices you use to access the Lexbe Services or Sites. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Some of the data automatically collected within the Lexbe Services or Sites, whether alone or in conjunction with other data, could be used to personally identify you. Please note that this data is primarily used for the purposes of identifying the uniqueness of a Service User logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the Lexbe Services to our customers (where we act as a data processor).
Marketing Activities-Information You Provide To Us– Our Sites offers various ways to contact us, such as through form submissions, email, chat, or phone, to inquire about our company and Lexbe Services. For example, when expressing an interest in obtaining information about Lexbe or the Lexbe Services, subscribing to receive marketing communications, or otherwise contacting us, we will collect personal information from you (such as business contact information you provide to us). We may also collect information from you when you participate in a survey, or interact with us in person at a tradeshow or event, or via a phone call, chat, text, email, or other communications with one of our sales representatives or other Lexbe staff, or if you visit our offices (where you may be required to register as a Visitor and provide us with certain information).
The personal information we collect may include:
- Business contact information (such as your name, phone number, email address, and country).
- Professional information (such as your job title, institution, or company).
- Nature of your communication.
- Marketing information (such as your contact preferences).
- Any information you choose to provide to us when completing any “free text” boxes in our forms.
Personal information may also be provided to us on your behalf by another Service User (such as the ultimate customer). If you ever communicate directly with us, we may maintain a record of those communications and responses.
The information we collect may include:
- Device data, such as your IP address, operating system, browser, device information, unique device identifiers, mobile network information, request information (speed, frequency, the site from which you linked to us (aka referring page), the name of the website you choose to visit immediately after ours (aka exit page), information about other websites you have recently visited and the web browser used (software used to browse the internet) including its type and language).
- Usage data, such as information about how you interact with our emails, the Sites, and other websites (such as the pages and files viewed, searches, operating system, and system configuration information, and date/time stamps associated with your usage).
Marketing Activities-Information We Collect From Other Sources– In order to enhance our ability to provide relevant marketing communications, offers, and the Lexbe Services to you and update our records, we may obtain information about you from other sources, such as publicly available databases, services, joint marketing partners, social media platforms, as well as from other third parties. This information may include names, mailing addresses, job titles, email addresses, phone numbers, user behavior data, IP addresses, social media profiles, social media URLs, custom profiles, and similar data, for purposes of targeted advertising, event promotion, and optimizing our Sites, the Lexbe Services and the Marketing Activities.
Social Media Features
Our Sites may use social media features, such as the LinkedIn or Facebook “Like” buttons, the “Tweet” button, and other sharing agents, widgets, or similar web interactions (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media plug-in in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks and you click through to these from our website, the latter may receive information showing that you have visited our website. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
Cookies and Similar Technologies
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
We also use analytic cookies to better understand how our Websites and the Lexbe Services are being used by tracking how you interact with our Websites and the Lexbe Services and where you click.
Some browsers offer a “do not track” option. As no common industry or legal standard for this has been adopted by industry groups, technology companies, or regulators, we do not respond to do not track signals.
How We Use Information Collected
We use and process personal information we collect or receive, alone or in combination, for the following purposes and if you are resident in the EEA or Switzerland, on the legal bases identified below:
- Providing our Sites and the Lexbe Services– In seeking support for our legitimate interests, we process your personal information to operate and administer our Websites, and to provide, operate, monitor, and maintain the Lexbe Services.
- Communicating with you about the Lexbe Services– We process your personal information to enable you to access and use the Lexbe Services that you request, including sending you technical notices, updates, security alerts, and support along with administrative messages, in seeking support for our legitimate interests in administering the Lexbe Services and providing certain features.
- Providing necessary functionality– We process your personal information in seeking support for our legitimate interest to provide you with the necessary functionality required during your use of our Websites and the Lexbe Services. To provide and deliver the Lexbe Services and features you request and process.
- Transactional considerations– We process your personal information to complete transactions, and send you related information, including purchase confirmations and invoices, to perform our contract with you and to the extent necessary in seeking support for our legitimate interest.
- Handling contact and support requests– To perform our contract with you, or to the extent necessary for our legitimate interests in fulfilling your requests and communicating with you, we process your personal information to respond to your comments, questions, and requests, and provide customer service and support.
- Developing and improving our Marketing Activities and the Lexbe Services– We process your personal information to review and analyze trends, usage, and interactions with the Lexbe Services, Sites and other Marketing Activities so that we can personalize and improve our Marketing Activities and the Lexbe Services, and provide content and/or features that match your interests and preferences or otherwise customize our Marketing Activities and your experience on the Lexbe Services. We do so to the extent it is necessary for our legitimate interest in developing and improving our Marketing Activities and the Lexbe Services and providing our Visitors and Service Users with more relevant content and service offerings, or where we seek your valid consent.
- Sending marketing communications– We will process your personal information for marketing purposes in accordance with your preferences, such as to communicate with you via email, text, or phone about services, features, surveys, newsletters, promotions, trainings, or events we think may be of interest to you and/or to provide other news or information about Lexbe and/or our select partners. In each case, we are seeking support for our legitimate interest in conducting direct marketing only with your consent. Please see the “Your Privacy Rights” section below, to learn how you can control the processing of your personal information by Lexbe for marketing purposes.
- Promoting the security of our Sites and the Lexbe Services– To the extent necessary for our legitimate interests in promoting the safety and security of our Marketing Activities and the Lexbe Services, we use your personal information to investigate and prevent fraudulent transactions, unauthorized access to the Lexbe Services, and other illegal activities.
- Compliance purposes– We will process your personal information for purposes of compliance with laws or regulations and to review compliance with applicable usage terms.
- Other purposes– We will process your personal information for other purposes about which we notify you in advance, or for which we receive your consent.
What Information We Share or Disclose to Others
Third-Party Service Providers– We may share your information with third-party service providers who are working on our behalf and require access to your information to carry out that work. Examples include; billing and payment service providers (to authorize, record, settle, and clear transactions); cloud hosting providers (to provide data storage and processing services); communications providers (to process new queries and to manage our emails); corporate services (to facilitate business operations and communications) and analytics companies to perform analysis on our Marketing Activities and the Lexbe Services. These service providers are authorized to use your personal information only as necessary to provide services to Lexbe.
Compliance with Laws– We may disclose your information to a third-party: (a) if we believe that disclosure is reasonably necessary to comply with any applicable law or regulation; (b) if we are required by law to comply with a legal process, or government request; (c) to enforce our agreements and policies; (d) to protect the security or integrity of our Websites and the Lexbe Services; (e) to protect Lexbe, our customers, or the public from possible harm or illegal activities; (f) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (g) as otherwise directed by you.
Advertising Partners– We may partner with third-party advertising networks, exchanges and social media platforms (e.g., LinkedIn) to display advertising on our Websites or to manage and service advertising on other sites and we may share personal information with them for this purpose. Please see the “Cookies and Similar Technologies” section above, including information about how you can turn off tracking technologies.
Anonymized Statistical Data– We may also share aggregated, anonymized statistical information that does not identify you with third parties. For example, in an ongoing effort to better understand and serve the users of the Lexbe Services and Marketing Activities, we may conduct research on customer demographics, interests and behavior based on the personal information, interviews, and other data provided to us. This research may be compiled and analyzed on an aggregated and anonymized basis, and we may share this data with our agents and business partners. This aggregated and anonymized information does not identify you personally. We may also disclose aggregated, anonymized user statistics in order to describe the Lexbe Services to current and prospective business partners, and to other third parties for other lawful purposes.
Consent– We may share your information with any other person or entity with your consent to the disclosure.
Links To Third-Party Websites
We may place links on the Lexbe Services or on our Websites. When you click on a link from our Websites to a third-party website, your activity and use are governed by that website’s policies; not by those of Lexbe. We are not responsible for the information practices of such third parties. We encourage you to review their privacy and user policies.
How We Secure Information
We have adopted reasonable physical, technical and organizational safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of information we collect.
You may access your Lexbe Services account information and our Lexbe Services only through the use of an individual account via either a Lexbe user ID and password or an authorized single sign-on provider (“Account Credentials”). To protect the confidentiality of personal information and information, you must keep your Account Credentials confidential and not disclose it to any other person. Please advise us immediately if you believe your Account Credentials have been compromised in any way. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password to us.
Lexbe is headquartered in the United States but has clients and users around the world. Lexbe stores all electronically stored information for customers in secure, encrypted, servers located in the United States. As a global business, Lexbe processes, hosts, and transfers personal information in and between different countries, including in the United States. Any personal data uploaded or downloaded from or to a Lexbe Service from outside the United States will necessarily involve a transfer of information between those countries. These countries may have data protection laws that are different from the laws of the United States. As many of Lexbe Services are DIY/self-service by Lexbe Service Users, we may not have notice of cross border transfers of personal information from one jurisdiction to another.
Your Privacy Rights
You can access, correct, update, and delete your personal information by emailing us at [email protected], If you are a Service User, you can also update, correct, or modify your account information at any time by logging into your Lexbe account or contacting us at [email protected].
If you are a resident or a Visitor from the EEA, or Switzerland, you can object to the processing of your personal information and ask us to restrict the processing of your personal information or request the portability of your personal information. To exercise these rights, please send an email to [email protected].
Receiving Promotional and Other Communications
You may opt-out of receiving marketing communications from us by either checking the relevant box on a communication consent form, by clicking the “unsubscribe” link in an email, or by emailing us with your specific request. If you are a Service User and opt-out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Lexbe Services, or those about your account or our ongoing business relations, or other non-marketing purposes.
Withdrawing Your Consent
If we have collected and processed your personal information with your consent, then you may withdraw your consent at any time. As required by applicable law, we will apply your preferences going forward within a reasonable period of time. Even when you withdraw your consent, we may still process your personal information for limited purposes, for example, to give effect to your request, to safeguard our business, or for other legally permissible purposes. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you potentially cannot use the Lexbe Services. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to our receipt of and implementation of your withdrawal, nor will it affect the processing of your personal information conducted in seeking support for our interests on lawful processing grounds other than consent.
Lodging a Complaint with a Supervisory Authority
If you are a resident of the European Union (“EU”) or Switzerland, you have the right to submit a complaint to an EU supervisory authority if you believe that your personal information has been processed in a manner that is not compliant with the EU General Data Protection Regulation (“GDPR”). You also have the right to submit a complaint to an EU supervisory authority if Lexbe is unable to comply with your right of data portability or does not respond to your request in a timely manner.
How Long Do We Keep Your Personal Information?
Under California law, California residents who have an established business relationship with Lexbe may choose to opt-out of Lexbe’s disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval, email [email protected]. In accordance with California Civil Code Section 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at (916) 445-1254 or (800) 952-5210; or by email to [email protected].
The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Data (as defined in the CCPA). As a business covered by the CCPA, we do not sell Personal Data. We may share Personal Data with third parties or allow them to collect Personal Data from our Websites or Lexbe Services if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data, or if you use the Lexbe Services to interact with third parties or direct us to disclose your Personal Data to third parties.
California law requires that we detail the categories of Personal Data that we share or disclose for certain “business purposes,” such as disclosures to service providers that assist us with securing or supporting the Lexbe Services or marketing our service. We may disclose the following categories of Personal Data for our business purposes:
- Customer records information
- Commercial information
- Email addresses
- Internet activity information
- Online identifiers
- Postal addresses
- Professional and employment-related information
- Inferences drawn from any of the above information categories.
In compliance with the Children’s Online Privacy Protection Act (COPPA), the Lexbe Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at [email protected]. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. Please note, if you are under the age of 13, you may not use our Websites or the Lexbe Services.